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Virgin Games Casino Review

Virgin Games online casino welcomes just over 314,000 visits from players per month. The target audience is between 24 and 40 years old. The site’s colors are designed to appeal to an audience that is both young and slightly older.
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Virgin games home page
Virgin games promotions
Virgin games slot games
Virgin games customer support

The Virgin Games login is easy to access and doesn’t seem too technical, even for new users who just want to try it out with a no deposit bonus. The promotional offers are competitive in the industry and are designed to entice customers. They range from a Game of The Month to a daily poker tournament and even a £10K poker final. All of the current offers and casino bonuses available to players are clearly organized on the VirginGames promotions page.

Virgin Bingo is also well represented on the promotional side, with several exciting chances to win each day which include free spins and no deposit bonuses. The casino’s bonuses are not overly difficult to get; it is necessary to play through your money only one time before being able to withdraw it. The online casino has set a total of 30 days to meet this requirement. If the play through requirement is not met, then the bonus money reverts back to Virgin Games. Simply use your Virgin Games login to see how much time you have left. A minimum £10 deposit is required to access your bonuses and free spins. The positive news is that there is no limit on how much you can win with your bonus money.

Withdrawing your bonus money is done in the same method of your deposit, except for Paysafecard. Deposits from this provider are not eligible for any bonus money from Virgin Games, not even no deposit bonuses or free spins. As previously mentioned, it is necessary to bet your entire bonus through at least one time before being able to claim it.

VirginGames is a professional, well-designed online casino website that works well for new and existing players, as expected with one of the leaders in entertainment behind them. The casino is a part of the Virgin universe and as such is an independent company.

Virgin Games Casino in Numbers

2003

Casino Established

300K+

Players Monthly

200+

Slot Games

98.5%

Average RTP

24/7

Customer Service

Slot games at Virgin Games

In our estimation, the game selection at Virgin online casino is excellent. The games are well organized. The loading time on average was 0.236 seconds when we tested it. In addition to being able to play slot machines, as soon as you use your Virgin Games login you are given the option to go to their live casino or take advantage of their no deposit bonuses and free spins.

The Virgin Games live casino is well stocked with blackjack, roulette, baccarat and many other games, including a version of Monopoly you can play for money. Games represent a number of providers including Bally, Barcrest, Blueprint Gaming, Evolution Gaming, Eyecon, Foxium, Gamesys, Greentube, IGT, Microgaming, NetEnt, Red7, Red Tiger, SG, Stormcraft Studios and Williams Interactive.

blueprint gaming slot games
Evolution Gaming
eyecon slot games
foxium slot games
gamesys slot games
greentube slot games
IGT slot games
Microgaming slot games
Netent slot games
Red7 slot games
Scientific Games
Red Tiger slot games
Stormcraft Studios
Williams Interactive
Barcrest slot games
Bally Technologies
GiG logo
Kalamba slot games
Relax Gaming

The most popular Virgin games:

Secrets of the Phoenix

94.98%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

25

Betways

With a 94.97% return to player ratio, this slot is a bigger challenge, but the gameplay is so lively that we can see why punters keep coming back to VirginGames to play it. The game includes cascading reels, stacked reels, and several ways to get free spins. Secrets of the Phoenix has proved popular at nearly every casino where it has been offered, and it is surely a draw for players at the online casino.

Double Bubble Jackpot

96.2%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

This slot machine has a higher than 96% return to player ratio, which makes it a solid choice to play at Virgin Games. Essentially, the game is a new variation of an old school fruit machine that is fun to play and has a fair chance of paying off. To trigger the Double Bubble bonus game, land a bonus symbol on reel one, three or five. Then bubbles will appear, and you get to pick one to discover the prize you’ve been awarded – free spins or a no deposit bonus.

Cleopatra

95.7%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

Many players enjoy classic games, and this one is no exception. It’s a simple set-up, with five reels and three rows; symbols include the royal playing cards as well as various Egyptian symbols. There is a wild card and a scatter that will award free spins if you score at least three of them. This slot isn’t complex, but it has been popular for so long that it is a cornerstone at Virgin Games.

Rainbow Riches

95%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

This is a variation of the leprechaun themed slot machine, where players will find four rows instead of the standard three. The key to this game’s popularity is that it has a “big bet” feature. If you spend more than the minimum on playing the slot at Virgin Games, your odds of winning go up. Players like chasing their fortune, and this is a truly unique feature.

Virgin Games Casino Free Spins

When first accessing the site using your Virgin Games login, you will be given an option of free spins or free bingo tickets. Opt for one or the other before you make your first deposit, or you will receive neither, not even a no deposit bonus. By selecting “free spins,” you will be credited with 30 free spins that can only be wagered on the Double Bubble Jackpot game. This may be why Double Bubble remains one of the most popular games for customers to play on VirginGames.

VirginGames does not place a limit on how much one can win on Double Bubble Jackpot with these promotional free spins. The most it is possible to win per free spin is £200 but multiply that by 30 free spins and there is a decent amount of money you can take home from Virgin Games bonuses.

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If you can play a machine with a progressive jackpot, there's no guarantee you'll win but if you do, your win will be huge, and you'll be laughing to the bank.

You do have to deposit £10 before you can claim your 30 free spins, although you have the option to immediately withdraw your £10 if you prefer. We want to stress that you have to choose “free spins” before you make your first deposit. If you choose “bingo tickets” or nothing at all, you will not receive any free spins from Virgin Games.

Also, there are no free spins available at Virgin Games if you do not make a deposit first. Asking for free spins in chat does not result in free spins, either, in our test experience. Still, 30 free spins on Double Bubble Jackpot is an acceptable promotion, and if you prefer, it’s always possible to play Virgin Bingo with free Virgin bingo tickets.

Again, this free spin is limited to one slot machine, but many enjoy the fun gameplay action. And those who prefer Virgin Bingo can choose that option, putting the decision-making power in the hands of the Virgin Games player.

We were left with an impressive view of Virgin Games free spin offer. If they allowed the free spins to be played on more machines, it would be even better. Free spins and no deposit bonuses are a huge draw for both new and existing players. Online casinos are wise to promote free spin promotions early and often, as it keeps customers coming back to the website frequently to check on new offers and no deposit bonuses thus to play more often.

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Virgin Games Casino Promotions

When you first use your Virgin Games login, you’ll be given a choice. Select either “free spins” or “bingo tickets.” Then you have to make a minimum £10 deposit and you’ll be credited with your free spins or Virgin Bingo tickets. You don’t have to bet your £10 to obtain your free spins, no deposit bonuses or tickets. And you can withdraw any winnings right away. We should note again that if you don’t choose either option, you will receive nothing.

But that’s not the only bonuses at Virgin Games. If you have made a deposit of at least £10 and bet at least £2 in over the course of seven days, you can play their daily free game and try to become a winner.

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Always read the fine print on the terms and conditions. The terms can change at any time. You want to be sure you can actually claim your winnings.

For those who prefer table games, there is a promotion designed to entice them to the tables. If you bet at least £30 on blackjack, you will be put into a special drawing to win up to £100. And Virgin wants to promote a word of mouth style of advertising as well. Refer a friend to Virgin Games and you’ll be rewarded with free money in your account. Refer five friends to Virgin Games and you will receive a £100 deposit.

Every day on VirginGames, there is a daily poker tournament with serious money at stake, and you only have to start with a £1 bet to play it. There is also a Game of the Month, where you can win free spins each and every month. And they are constantly adding new promotions to keep players engaged.

Virgin Games has put a great deal of thought and effort into their bonus promotions such as free spins and no deposit bonuses. Make sure to bookmark the promotions page in order to find new offers, which are announced almost every week. For most of the promotions on VirginGames, you must wager your money through only once. Always check the terms and conditions to verify the amount of times you have to play through your money or free spins on each promotion.

  • 30 days expiry rule for all bonuses
  • Welcome Offer Free Spins could be used on Double Bubble slot game only
  • 1x turnover requirement
  • No limit on the winnings from bonus money
  • Daily poker tournament

It should come as no surprise to anyone that Virgin Games online casino has created a fully interactive list of promotions, free spins and no deposit bonuses. All of it works together to keep customers coming back to VirginGames for more. With a well known and respected brand such as Virgin, it is simply par for the course to know what players want and deliver it every time.

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Payment methods at Virgin Games Casino

As part of a billion-dollar corporation, Virgin Games takes financial transactions seriously. In our review experience, when a player wants to make a withdrawal, they will have to wait a little under four hours and in some cases up to 24 hours for it to be processed. Then the amount of time it will take to get back to your account varies by which method you use.

The options for making a deposit on VirginGames are varied. You can use Visa or MasterCard, PayPal and Moneybookers. Paysafecard users should beware that using this provider will make you ineligible for many of their promotions including no deposit bonuses.

The Virgin Games casino does not ask for any fees for either depositing or withdrawing money. That is fairly standard in the industry and unsurprising for a well-run operation from a reliable company. While if you use Visa or MasterCard it may take up to five days to get your winnings from any kind of bonuses, that’s not the fault of Virgin Games. That resides with your card provider. We consider this deposit and withdrawal system to be just about perfect. We have no complaints about it at all.

Banking

Method
Withdrawal Limit
Pending Period
Deposit
Withdrawal
£25,000
4-24 hours
£25,000
4-24 hours
£5,500
4-24 hours
£10,000
4-24 hours

The customer support overview

Virgin gives superior customer service in all of their other businesses, so it follows that they would be excellent at providing customer service for their casino site. You can contact live chat 24 hours a day, seven days a week. You can call them at 0800 083 1833 any time you would like. And of course, you can send an email to support@virgingames.com and wait for them to respond.

Nearly all of the questions a customer has can be answered from their FAQ page, which is divided into four sections:

  • Bonuses and Promotions
  • Technical
  • Banking / My Account
  • Games

Simply click on the one that most closely relates to your problem and you’ll probably find a response. If you send them an email, you can expect to wait 30 to 45 minutes to get a response.

We expected much from the Virgin brand, and all elements of their customer service experience delivered quite well, whether interacting with staff or perusing the FAQ on one’s own. Players should have no problem finding all of the information they need for any issue they may have. Their efforts are clearly helpful, first by having a fully detailed and organized FAQ section, and then by including many other lines of communications. We found no problems in any aspect of customer service and we would encourage other online casinos to emulate this model. An excellent job all around; the company should be proud of their efforts in this department.

Virgin Games License Info

Gamesys holds a limited license number 38905 in Great Britain which was issued by the Gambling Commission to provide its services in the United Kingdom; and in Gibraltar, which was issued by the Government of Gibraltar and the Gibraltar Gambling Commissioner and applies only to Gibraltar. The company has never been given any sanctions and none are pending.

Their ombudsman is eCogra, which is an agency in the UK that offers regulation and testing services to the online casino industry. This agency investigates any formal complaints from customers and ensures that online casinos are operating within all applicable laws and regulations.

The company has multiple gambling activity controlling systems in place, including these third party services:

BeGambleAware logo
BeGambleAware
eCOGRA white logo
Ecogra
gambling therapy logo
Gambling Therapy
GamCare logo
GamCare

These systems are designed to keep problem gamblers away from temptation. And then there is the self-exclusion feature on the Virgin Games website itself, as part of their commitment to its players, which allows people who realize that they are suffering from a gambling problem to block their access to the site for a set period of time, with no exceptions.

  • Licenced in the UK
  • Safe to gamble
  • Players protected by independent ADR
  • Gambling self-exclusion feature

Expert Opinion

Steven Jones

UK Casino Expert

Virgin Games is run by Virgin, the multi-billion-dollar corporation. As you would expect with that backing, they run a tight ship. They only make you play your bonus money, even if it is a no deposit bonus, through one time before you can withdraw it – a rarity in the casino industry. They have a wide variety of games for people to play. When you first sign in you'll have your choice between free spins or free bingo tickets. Bingo is a big deal at Virgin Games – and it's a niche people tend to appreciate. It is a well-designed, good looking and easy site for anyone to navigate.

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They do have a loyalty program, which is a positive feature. Every £1 bet in the casino earns you one Volt Point. Every £1 wagered on sports earns you two Volt Points. You can trade your Volt Points in for various prizes.
Volt Casino can boast its great variety of slot games with unique features. Power of the Gods from Wazda has 7x multipliers. 9 Masks of Fire from Gameburger Studios is African themed, while Sweety Honey Fruity from NetEnt has you going after fruits to make a win. Don't forget to try out Deco Diamonds Deluxe from Just ForTheWin, with retro bells, sevens and other traditional symbols. Unfortunately, Volt Casino does not offer you any matching cash, however, you may take a chance and grab the free spins to play on your favourite slot machines. Make the minimum deposit of £20 and you will be able to play 20 free spins; make the maximum deposit of £300 and 300 free spins will be credited to your account.

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Vbet has BetConstruct mystery progressive jackpots spread across all of their games. For the mega jackpot, you must bet £2 per spin. For the major jackpot, it’s £1 a spin. For the minor jackpot, it’s £.50 a spin. To be eligible for the mini jackpot the minimum is £.10 a spin.
Vbet Casino is constantly adding new games to its portfolio and you will have to discover yourself which one you prefer. Twin Spin Deluxe from NetEnt has two different sets of reels. Ice Fruits from Drive Media has frozen fruits to land on the board. Wolf Gold, a Pragmatic Play production, asks you to chase wolves to win three big jackpots. Uratu from Endorphina is a Bible based game. Try to combine your gaming experience at Vbet with generous bonus offers. With your first deposit at Vbet it’s 100% matching funds up to £100 plus 100 free spins on Starburst. Upon your second deposit, you'll be given 50% matching funds to £150 plus 100 free spins on Berryburst. On your third deposit, you'll have 125% matching funds plus 100 free spins on Aloha Cluster Pays.

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They do charge a processing fee on withdrawals. The minimum withdrawal fee is £3. The total withdrawal fee will be 5% of the funds you are taking out. Imagine if you one a million-pound jackpot and they were pocketing five percent of that.
Jenningsbet offers its players more than 300 hundred slot games from the top casino providers. Gonzo's Quest from NetEnt has stone figures and an avalanche feature. Tome of Madness from Play N Go has six reels and five rows. Scudsmore's Super Stakes, also from NetEnt, features wild cards and scatters. Mega Moolah is the most popular progressive jackpot game in history. New players can also take advantage of bonus promotions offered at Jenningsbet. Deposit a total of £200 in your first month and receive 50 free spins. With a wager of £100 on Live Blackjack you earn £10 in free money that must be bet 35 times. On the cashback program, each week the casino will give you 10% cash back for your losses, maxed out at £25.

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