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Slots Heaven Casino Review

Slots Heaven is one of the smaller sites we’ve reviewed. It gets roughly 5,000 hits per month. It has an old-fashioned site design and looks like it was uploaded in the early 2000s. We are not sure if this is meant to be retro or simply cheap. The pictures on the site don’t look well integrated. We’d guess that the target audience for Slots Heaven online casino are people roughly 40 to 70 years of age. There certainly isn’t anything here that would attract younger people.
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The welcome bonus is sort of middle of the road at Slots Heaven. You have to make a minimum deposit of £20. Then Slots Heaven will provide matching funds up to £100. You’ll also be given a large number of free spins. You will receive 40 as soon as you make your deposit at SlotsHeaven, and then another 20 each and every day for the next eight days. That’s a grand total of 200 free spins. You are limited to betting on the Age of Gods video slot machine. All your winning from free spins are credited as a no deposit bonus, that has it’s wagering requirements.

On the plus side, you will only have to bet through your money 20 times before you can withdraw it. That’s a lot better than the industry standard of 35 times and other sites that make you play through up to 85 times. We have to give Slots Heaven credit for that.

Slots Heaven is part of a larger organization that also runs Casino.com, Mansion.com. Mansionbet.com and Mansioncasino.com.

Our first impression is that Slots Heaven is an old looking site that doesn’t allow you to manoeuvre around well. It’s blocky and doesn’t have the right look for a casino website.

We are unsure if they are a newer online casino and just trying to start off on the best foot. But we totally understand why they only have 5,000 visitors a month. There just isn’t anything on the page that’s appealing enough to bring in the masses. They don’t seem to offer some no deposit bonuses for their new customers as well.

Slotsheaven in Numbers

2013

Casino Established

5K+

Players Monthly

250+

Slot Games

97.3%

Average RTP

24/7

Customer Service

Slot Games at Slots Heaven

The loading time for games at Slots Heaven is an average 0.3662 seconds. What’s weird is that all of the games at Slots Heaven are provided by Playtech. There are no other providers featured at Slots Heaven. No Microgaming. No NetEnt. Nothing. Playtech is not a well-known provider so you are not likely to find the games you want to play.

Some people must like Playtech games and if you are one of them, I guess you will like their game selection. They don’t provide any section that displays new games. We are unsure if this means there are no new games or simply that they are not listed as new.

Slots Heaven does not offer any live casino. They seem completely focused on providing slot machines for people to play online. However, there’s no way you could get a no deposit bonus to try those slots.

Playtech
GiG logo
Relax Gaming
Thunderkick
Netent slot games
Yggdrasil Gaming

Age of the Gods: Rulers of Olympus

94.06%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

25

Betways

This is a five-reel, three-row slot machine based around the Greek gods. Zeus and Hera are your wild cards and there is an exciting battle mini game that can reward you with cash or free spins. A fun one to play.

Ascot – Sporting Legends

92.96%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

This game is based on horse racing. In addition to the race horse symbols you also have playing card symbols. What seems to make this slot so popular is that it has a large, growing progressive jackpot people are trying to win.

Buffalo Blitz

95.96%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

4096

Betways

This slot has six reels and four rows. It’s all about animals and trying to chase free spins. The graphics aren’t great, but the game play is remarkably fun. The biggest payouts come from free spins.

Gladiator Road to Rome

95.05%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

25

Betways

This slot is based on Ridley Scott’s movie Gladiator. It’s a five-reel slot with a Jackpot Gladiator Bonus. Score three shields and you’ll be given boxes to pick from. They will give you extra wilds or multipliers in the free spin round that is about to happen.

Age of the Gods: Furious Four

94.88%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

Another video slot machine based on Greek gods. This time it’s Prometheus, Apollo, Pandora, and Atlas you are chasing while trying to collect the big bucks. The major payouts come when you activate free spins.

Anaconda Wild

95.48%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

50

Betways

In this game you are chasing after the Mayan gods. The main feature is trying to coax The Stone Serpent to pop up. When he does, he will slither across the screen leaving wilds in his path and hopefully big wins for you on Slots Heaven.

Slots Heaven Casino Free Spins

Free spins are actually fairly decent at Slots Heaven. When you first sign up for Slots Heaven and make a minimum deposit of £20 you will receive a total of 200 free spins. Here is how they are broken down – 40 free spins as soon as you make the deposit. Then you’ll be awarded 20 free spins a day for the next eight days. You’ll have to play your free spins on the Age of the Gods slot machine. But at least that’s a change from all the online casinos that require you to place your bets on Starburst. Despite the fact that this is a very generous bonus, it would also be nice to get a no deposit bonus upon the registration to try the slot machines they offer.

Then on Mondays, you can have more free spins to play with. Make a deposit on Monday and include the code Major. Then make three bets and you’ll be able to have another 10 free spins on the Age of the Gods video slot machine. Not a bad bonus from Slots Heaven. Keep in mind, that all the winnings from free spins are credited as a no deposit bonus funds that have to be wagered.

Maximize your free spins winnings with SlotAdvise

Check out the number of pay lines in a given slot. The more pay lines there are, the greater your chances of scoring a win.

You can win as much as you want to off of free spins. And there is no limit to how much you can withdraw. However, for money made off of free spins you can only withdraw £100 a day. But if you win more than that just wait and come back the next day to take out a withdrawal.

Slots Heaven does not give out free spins or no deposit bonuses through live chat. But nobody we’ve reviewed has done that. We think that idea harkens back to an older era of online casinos.

The bottom line is that Slots Heaven is making an effort when it comes to free spins. They have you on the hook for at least nine days at the start. I mean if there are free spins waiting for you why not log back into Slots Heaven. Then each and every Monday you can play with more free spins.

That’s about as positive as we can be when it comes to reviewing free spins. And we have to give Slots Heaven a lot of credit for coming up with it. If only more casinos followed Slots Heaven’s path. But even so, it is very doubtful whether they offer any no deposit bonuses for their regular customers.

We give Slots Heaven five stars when it comes to delivering on their promise of free spins. The fact that you can withdraw your money as soon as you win it is a strong point in their favor. We don’t understand the concept of limiting your withdrawals to £100 a day but that’s something we feel the average punter can live with.

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Slots Heaven Casino Promotions

The Welcome Package at Slots Heaven is more than acceptable. You have to make a minimum deposit of £20. Then Slots Heaven will match your money 100% up to £100. You’ll also receive free spins. They come as 40 free spins the first day and then 20 free spins each and every day for the next eight days. You must play the free spins on the Age of the Gods video slot machine. All the winning from free spins are credited as a no deposit bonus and have wagering requirements.

You only have to play your deposit money through 20 times before you can claim it making Slots Heaven one of the more generous online casinos out there. However, it would be even better if they offer one of those popular types of promotions, such as refer a friend, to give players an opportunity to receive some no deposit bonuses as well.

Maximize your bonus winnings with SlotAdvise

Check the fine print to learn how many times you'll have to play your bonus through. Remember, the industry standard is 35 times.

One note. On each of the eight days, you are getting free spins you have to accept the spins on the site. Otherwise, they won’t be credited to your account. This is an odd thing for Slots Heaven to do but we can live with it.

You can also be gifted an extra 10 free spins every Monday simply by making a deposit and using the bonus code MAJOR.

It should be noted that you cannot claim the welcome bonus if you use Neteller or Skrill for your first deposit. This is an industry-standard restriction among nearly all online casinos, so we can’t give SlotsHeaven additional negative notice for this.

  • First deposit match up to £100 + 200 free spins
  • 20x wagering is applied
  • £20 in golden chips for playing blackjack
  • More than 40 progressive jackpots
  • Generous loyalty program
  • Free spins are valid for 9 days from activation

You can also win money by playing blackjack for the first time. If your first time playing you bet a total of £20 you can get £20 in golden chips that can be used to bet on blackjack.

They also have a loyalty program at Slots Heaven. Each time you make a bet the number of loyalty points you have earned goes up. They are credited to your account when you leave the game. As you earn more and more loyalty points you can exchange them for various prizes. Obviously, you want to trade the maximum amount of loyalty points at a time as you can.

Slots Heaven has a lot of progressive jackpots. There are more than 40 slot machines with progressive jackpots that you can choose from. At the time we checked the largest progressive jackpot available was at £2.6 million. That’s not a bad deal for people who like chasing progressive jackpots.

We are impressed with the deposit bonus situation over at Slots Heaven. The amount of the welcome bonus is acceptable, the free spins are great and their progressive jackpots rock. Combine that with a decent loyalty program and Slots Heaven seems to be on their game.

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Payment methods at Slots Heaven Casino

Slots Heaven accepts a wide range of ways to deposit money. These include Visa, MasterCard, Skrill, Neteller, Bank Transfer, PayPal, Boku, Pay Safe Card, Instant Payments by Citadel, EcoPayz, WebMoney, Boleto Bancário, Lobanet, Easy EFT, Nordea, Trustly, Zimpler, Sofort, iDebit, Instadebit, Astropay, Safetypay and Bitcoin.

The problem comes when you want to make a withdrawal. For people who have not earned enough points to become part of the VIP program, it will require three business days to process your withdrawal request. For people who have accumulated enough points to be part of the VIP program, the process only lasts two days.

Other online casinos can process withdrawals within 24 hours, and yet Slots Heaven can’t even do that for their VIP members. And of course, once you start the withdrawal process it still takes a certain amount of time depending on what you made your deposit with to be credited with the money. For example, Visa and MasterCard can take up to five days to credit your account – this after the three business days SlotsHeaven has made you wait.

Notable here is that there are no fees put on either deposits into or withdrawals from Slots Heaven. Still, this process could be greatly improved.

Banking

Method
Withdrawal Limit
Pending Period
Deposit
Withdrawal
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
-
-
min £20 / max £3500
1-3 days
min £20 / max £3500
1-3 days
-
-
-
-

The customer support overview

Slots Heaven Live Chat seems to be available only for registered users. So, we registered. Then every time we tried to initiate live chat, nobody ever responded to our questions. The live chat function, as far as we can tell, is completely and totally broken. On no other site we have encountered had this problem.

Then we tried the email route to have our questions answered at support@slotsheaven.com. It took an hour and 32 minutes for them to respond. And when they did respond, their information was not helpful and they referred us back to live chat, which as we just noted did not work at any time we tried it.

Moving on to review their FAQ page, it only has seven entries:

    How to get started

  • Player protection and Security
  • Game options and settings
  • Our Games
  • Promotions and loyalty
  • Cashier
  • Technical

That is not enough information for us to work on, particularly with the lack of live chat. Customer service is where Slots Heaven is abominable. Given how well organized the rest of the site is we have no clue why this is the case. Superb customer service is the definition of whether a site is professional or not. Slots Heaven online casino fails on every level.

Slots Heaven License Info

Slots Heaven is licensed by the UK Gambling Commission. Its license number is 39448. It is also licensed by Gibraltar with license number GX11 1AA. It is licensed for casino, general betting standard, real events and virtual events.

They have been given no sanctions by any regulatory commission.

Their ombudsman is IBAS. They are a neutral third party charged with negotiating problems between casino customers and the casino itself.

Their anti-compulsive gambling programs come from GamCare, BeGamble Aware and Gamstop. These companies have proven themselves to be excellent at helping keep problem gamblers off of websites.

IBAS logo
IBAS
GamCare logo
GamCare
BeGambleAware logo
BeGambleAware
GAMSTOP logo
Gamstop

This makes Slots Heaven look like a legitimate online casino that is simply trying to accomplish their goals. We have a lot of respect for them and the efforts they have made.

While Slots Heaven customer service is not up to our standards every other part of what they do seems to be well organized. We have a lot of faith in them running an excellent online casino.

  • Licenced by the UKGC
  • No sanctions recorded
  • Players protected by independent ADR
  • Anti-compulsive gambling programs

Expert Opinion

Steven Jones

UK Casino Expert

Slots Heaven is a very small online casino that seems to be trying to get off the ground. They have a very generous free spin package that keeps giving you more free spins for days, which players truly appreciate. They have a fair welcome bonus where you only have to play your money through 20 times to claim it. As a downside, we must mention that their customer service competence is some of the lowest we've ever seen – and we've seen a lot. We hope that over time they completely overhaul their customer service experience. And they have issues with people asking for withdrawals.

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