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Moon Games Casino Review

Moon Games only receives approximately 6,000 hits per month in the UK. The site design is old fashioned, and it appears that the casino’s target audience skews older – most likely people aged 40 to 70.
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Playing Twin Spin slot at Moon Games

When you first register at Moon Games online casino and make your initial deposit, you will be given matching cash in the form of bonuses of up to £500. That sounds outstanding – but you have to play the bonuses through a total of 85 times before you can withdraw them. That’s not something most people are going to be able to do.

You’ll also receive 10 free spins on the Starburst video slot machine at Moon Games, and you have a daily wheel to spin. Doing so will give you prizes including other bonuses, free spins, or some other incentive that will help you to keep playing the site’s games. No deposit bonus is a positive feature but does not negate the 85 times you have to play through the initial bonus money.

Having these kinds of restrictions seems odd when you consider that Moon Games is part of a huge company – 888 UK Limited – that has more than 40 online gambling sites running.

The colour palette is odd as well. It looks like this online casino was launched before 2000 and hasn’t updated the design. We’d like to see more effort put into its overall aesthetics. However, Moon Games may figure that older players are resistant to change, and the lack of refresh may be a strategy to keep them playing. Just because Moon Games was not to our taste doesn’t mean that it might not appeal to older people who get easily confused by updates.

But with only 6,000 hits per month, we are guessing Moon Games doesn’t have that big a following. Take that for what it is. MoonGames is probably the casino site your father plays at and is probably not for you. However, it would be great if they could add a no deposit bonus feature just to cheer some of their dedicated customers up.

Moon Games in Numbers

2013

Casino Established

6K+

Players Monthly

450+

Slot Games

98.2%

Average RTP

11am - 22pm

Customer Service

Slot Games at Moon Games

The site is odd. Moon Games online casino does load up its games quickly – the average time for a game to launch is 0.167 seconds. And they do have Starburst and Bonanza – two games that are popular at many casinos. But they don’t seem to have everything quite in order.

For example, there is a link to Live Games. But when you click on the link, no games turn up. There are no brand-new games listed. We are unsure of what is going on with the interface. The design looks older but the site manoeuvres like it’s a brand-new site in a testing phase.

It should be noted that Moon Games is not associated with Moon Bingo. Moon Bingo is not a part of the 888 casino holdings. Moon Bingo is its own site. If you are looking for Moon bingo, you cannot reach this online casino through the MoonGames website. So, no Moon Bingo here.

The providers list seems comprehensive, with games coming from 888 Holdings, Ainsworth, Bally Wulff, Big Time Gaming, Blueprint Gaming, Evolution Gaming, Eyecon, Gameiom, Gamevy, IGT, iSoftBet, IWG, Leap Gaming, Microgaming, NetEnt, NextGen Gaming, PariPlay, Pragmatic Play, Quickspin, Realistic Games, SG Digital, SG Gaming, Slingo, and Williams Interactive.

BTG slot games
blueprint gaming slot games
Evolution Gaming
eyecon slot games
gamevy
IGT slot games
Microgaming slot games
Netent slot games
Williams Interactive
GiG logo
Playson
Push Gaming

Finn and the Swirly Spin

Finn and the Swirly Spin

89.89%

Return to player (RTP)

desktop

Available

10

Betways

This is a standard Leprechaun game from NetEnt. The twist is that the screen isn’t set up like a normal video slot machine. Instead, the icons curve around to give a swirly pattern. Other than that, it will give you exactly what you would expect – extra free spins and fruity bonuses.

Irish Luck
eyecon slot games

Irish Luck

95%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

25

Betways

Another Irish themed game. It features Four Leaf Clovers, Leprechauns, Fairies, Frothy Beer, and others appearing on a fairly standard five-reel slot machine that would appeal to older people who are not interested in the new types of games available today.

Aloha Cluster Pays

Aloha Cluster Pays

95.77%

Return to player (RTP)

desktop

Available

Betways

This modern game features six reels and five rows, and it pays off when a cluster of icons come together. When they do, you’ll earn a win, but the cluster will also stay on the screen, giving you a chance of scoring a bigger and even more profitable cluster.

Rainbow Riches Pick’n’Mix
Barcrest slot games

Rainbow Riches Pick’n’Mix

98%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

This game from Barcrest is mostly popular on Moon Games because of its Cash Crop bonus feature, where you chase cash or multipliers and need to know when to stop because you’ve won enough.

Ted

Ted

95.8%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

20

Betways

Brought to you from Blueprint, this game is based on the two Ted movies. As you would expect it’s not particularly politically correct and is the type of thing your dad would like. Beer cans are the most popular symbol, and as you would expect, Ted spends a considerable amount of time on the couch.

Starburst

Starburst

100.36%

Return to player (RTP)

desktop

Available

10 

Betways

Everyone knows this NetEnt slot. It’s what most online casino make you use to spend your free spins. It’s been around since 2012 – and it shows – but many people love its entertainment value.

Moon Games Casino Free Spins

We are deeply unimpressed with the free spin system offered by Moon Games. You can only receive 10 free spins that must be played on the Starburst video slot machine. And there is no extra no deposit bonus credited. Once you’ve played them through and maybe even won some money, those winnings must be replayed through 85 times. Just like you play with the regular bonuses.

Many casinos require you to play through your bonuses 35 times, which is certainly much better than 85 times. Plus, most online casinos let you withdraw any money you win from free spins right away. You don’t have to replay what you have rightly won. Making you win money and then making you play it through 85 times is ridiculous. We don’t know why MoonGames bothers offering you the free spins in the first place. You certainly are not going to win any money from them. They could’ve put a decent no deposit bonus on offer, however.

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Find out about the situation with multipliers. Slot machines that have easy to activate multipliers will tend to pay out more when you make a win.

It should go without saying that they won’t give you any free spins as well no deposit bonus when you contact Moon Games through live chat. But even if they did give you free spins, you’d still have to play your winnings through 85 times, which is near impossible.

We give low marks to the free spins system offered by Moon Games. It doesn’t deliver what is promised. What’s even stranger still is the wagering requirements for the free spins and other bonuses. The site’s policy states that no Betson live blackjack will count towards your playthrough. But there is no live blackjack on the site. It’s as though they simply copied and pasted the rules from another one of their sites, and never considered Moon Games’ uniqueness.

Moon Games dropped the ball when it comes to their free spins and bonuses promotions. For instance, after the initial free spins, we don’t see a path towards earning more free spins. You might be able to do so by spinning the wheel every day. But the restrictions that surround obtaining your winnings are simply too difficult for the average player to handle. And still, after so many attempts to cash out your winnings whether they are successful or not, there is no chance to get a no deposit bonus.

We give a hard pass to the free spins and bonuses available on Moon Games. If free spins are your thing there are no dearth of casinos out there, they will give them to you and actually allow you to win some money off of them. Moon Games is not that site.

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Moon Games Casino Promotions

We are also disappointed with the deposit bonuses offered by Moon Games. You are required to make a minimum deposit of £10. Then they will give you a 50% match cash in the form of bonuses up to £500. This means that to benefit from their full welcome bonus offer, your first deposit has to be £1,000. We are not sure what kind of player is willing to give a casino £1,000 before even trying the site. Without mentioning that they don’t offer a trial no deposit bonus.

Then, as with the free spins, once you’ve received your bonuses from Moon Games you need to play them through 85 times. Imagine you deposited £20 and therefore received £10 as bonuses. You’d have to first win £850, and then bet the full £850. That’s not likely to happen to anyone.

We don’t understand why sites like Moon Games make their offers so unreachable. Winning some money will keep players coming back to bet again, and they’d probably lose the money back to the casino anyway. So they could’ve offered them a no deposit bonus whatsoever. It just hurts Moon Games and players alike. Perhaps this is why the site only garners 6,000 hits per month.

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Figure out how much you can make on your first deposit. If you are only able to make a £20 deposit, then it doesn’t matter if they offer matching cash up to £200.

From what we were able to ascertain, there are no other deposit bonuses available from Moon Games. Not even a tiny no deposit bonus. They do have a VIP program, although they are vague regarding what you have to do in order to join it. We assume it involves betting a significant amount of money at the site in order to further obtain significant bonuses such as free spins or any no deposit bonus. Once you are accepted into the VIP program, you will benefit from:

  • A personalized VIP Account Manager
  • The ability to unlock special gifts like high withdrawal limits, low wagering amounts
  • Access to a dedicated Moon Games VIP Team
  • Additional Free Spins and Giveaways, e.g. no deposit bonus, exclusively for VIPs
  • Weekly Cashbacks on your net losses awarded
  • Personalized and Special Benefits to VIPs

The one remarkable feature here is the chance to be refunded a portion of your losses.

  • Great cashback system
  • Well thought VIP program
  • 50% match up to £500 on first deposit
  • Turnover requirement 85 times
  • Winnings from free spins are also subject for 85X wagering

The site does have progressive jackpots. There are more than 40 of them and they all look superb. The biggest jackpot a player could win when we visited the site was £1.5 million. That’s certainly a temptation that players will like.

But other than the chance to get cashback if you are a VIP, and a large number of progressive jackpots, we don’t see much of a reason to go to Moon Games. Everything they offer appears at other casinos and usually is a better deal. Just consider the fact that you won’t be even credited with any no deposit bonus to try the site so far.

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Payment methods at Moon Games Casino

You can make your payments at Moon Games via direct wire transfer, PayPal, Visa, MasterCard, Apple Pay or through your phone. That’s a fairly limited number of ways to deposit money into an online casino.

You can make a withdrawal from Moon Games only Monday through Friday. Why you can’t start the process on the weekend, we are unsure. Secondly, once you start the process, it will take two business days for them to approve your withdrawal. Most casinos can accomplish this in a day, so we have no idea why there is such a delay with Moon Games.

Once your withdrawal has been approved, it will arrive at your bank depending on what payment method you used. For Visa and MasterCard this is generally up to five business days.

At least there are no fees attached to either withdrawals or deposits. Still, this is just one more area where Moon Games should be performing notably better. We would be wary of playing at Moon Games until they find some sort of solution to these varied issues.

Banking

Method
Withdrawal Limit
Pending Period
Deposit
Withdrawal
min £10 / max not limited
2 days
min £10 / max not limited
2 days
min £10 / max not limited
2 days
min £10 / max not limited
2 days
-
-

The customer support overview

Live Chat is only available from 11 a.m. to 22 p.m. Monday through Thursday. Then it’s available from 8 a.m. to 1 a.m. Friday through Saturday. And from 1 p.m. to 22 p.m. on Sunday. You can also send them an email at support@Gamessupportonline.com. When we contacted them regarded the details on bonuses, this took them nearly an hour and a half for them to respond to. They were polite but basically just referred us back to the live chat, so that seems useless as well. If you are feeling adventurous you can call them at 08002793222 or +442035446731. Keep in mind that they don’t offer any free spins or no deposit bonus on chat.

The FAQ is equally bad. It is divided into three sections – deposits and withdrawals, getting started, bonuses and contact information. There isn’t enough info here to help anyone with more than the most basic issues. It seems designed to send you back to live chat rather than giving you a chance to understand anything at all.

It is not surprising that the customer service at Moon Games was sketchy, but it is fairly odd given that Moon Games is a part of such a large gambling empire, but honestly, it’s not decent at all. Every other online gambling site we have reviewed makes their live chat available 24 hours a day, seven days a week. To have this time restrictions on live chat seem ridiculous to us.

Moon Games License Info

Moon Games has a license from the UK Gambling Commission. It is license number 39028 that has been issued for Bingo, Casino and general betting standard – real event. It also has a license from Gibraltar. It is license number 022.

Their license is in trouble, however. Their parent company 888 UK Limited was given sanctions in August of 2017. They were accused of violating the rules regarding self-exclusion requirements and customer interaction and ordered to refund £3.5 million to customers. They were also hit with fines of £4.2 million and £250,000. That’s a fairly serious charge and should give anyone who wants to gamble pause.

Their ombudsman is eCogra. This third party is trusted to mediate problems between customers and online casino sites. They have a solid reputation in the industry.

They have Gamecare and Gamstop as their gambling activities control systems. While these agencies are charged with helping to keep compulsive gamblers off of casino websites it certainly looks like 888 UK Limited ignored their advice.

eCOGRA white logo
Ecogra
GamCare logo
GamCare
GAMSTOP logo
Gamstop

We are not impressed by Moon Games and think that most customers could probably find a better site to play at as well as to obtain better bonuses and promo offers. There is nothing that caused this casino to stand out in a particularly notable way.

  • Have both UKGC and Gibraltar licenses
  • Players' protection carried out by eCogra
  • Had been penalized before in regards with responsible gambling

Expert Opinion

Harry Brown

Math Analyst

Moon Games is probably an online casino that needs to be thoroughly considered. Their welcome bonuses are below the industry standards, and so are their free spins offers. Not to even mention the fact that they don't offer any no deposit bonuses. Their customer service leaves a lot to be desired. And they've had problems with their license. In general, we are not fascinated by Moon Games at all. Honestly, you can do better in just about every way at any other casino. At least for a chance to obtain more bonuses. They have a section for live casino that pulls up zero results when you click on it. If you are looking for a decent online casino, you should definitely think over before giving this one a try.

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