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Lottoland Review

Lottoland online casino has a broad following in Europe; in South America, the site is only available in Brazil, where it welcomes 18,000 visitors per month. In Australia, Lottoland receives 90,000 hits per month. It has 75,000 hits per month in the UK, 188,000 hits per month in Germany, from Poland there are 21,000 hits per month, and in Sweden – 13,000 hits per month.
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Lottoland home page
Lottoland promotions page
Lottoland top slots
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Lottoland contact us page

The target audience for the site is men and women over 40 years of age. This may be why the online casino doesn’t look particularly modern. Lottoland is simply functional, with a design that would have looked at home in the early 2000s. Still, it is a decent, old fashioned looking site that performs easily.

Lottoland UK has a wide variety of promotions including no deposit bonuses and free spins. In their welcome offer you can deposit £10 and receive £10 in bonus money or 20 free spins on their Starburst slot machine. Or finally you can choose £10 in free lottery bets. Most of the money you receive as a bonus has to be played through 30 times, and you will have to do so within seven days. These rules are also true for no deposit bonuses. That’s quite a bit less than the 30-day requirement most casinos offer on their bonus money, but in our experience it can be accomplished.

You can also be awarded 10 free scratch cards for depositing just £1, if you prefer this style of gameplay more than playing with free spins. This is a boon of a deal for scratch card fans.

The Lotto Land brand operates independently and is not part of a larger corporation.

Lottoland UK also gives punters an instant access to Irish lottery results. This lottery boasts a boosted jackpot of £9.5 million. If you like playing the Irish lottery, purchase a ticket and check out your results right away.

Lottoland in Numbers

2013

Casino Established

400K+

Players Monthly

300+

Slot Games

97.5%

Average RTP

00:00 - 22:00 BST

Customer Service

Slot Games at Lottoland

Lottoland UK online casino is generally targeted towards people who like playing the lotto or the Irish lottery. There is not a vast selection of games available at Lotto Land. If lotto is your preference, the selection won’t be a hindrance, you will get a chance to receive a decent no deposit bonus though. The average time on our tests for a game to load was 0.7742 seconds.

The sorting of the games at Lotto Land puts all of the lottery options first. You have to do a bit of sleuthing to find the slot machine games and casino bonuses, which is the opposite of what most sites do. Lottoland seems to put the focus on lottery games and seems to view slot machines as something you play when you want a break from that and just enjoy playing with free spins or a no deposit bonus, so it makes a certain amount of sense.

Lottoland UK does have a fair number of providers including Evolution Gaming, Gamevy, Glück Group, IWG, iSoftBet, NetEnt, PariPlay, Pragmatic Play, Microgaming, Quickspin, Red Tiger Gaming, SG Gaming, Williams Interactive and Yggdrasil.

There is no live casino at Lottoland UK – something that in our estimation would have enhanced the site. Live casino action is a popular feature of many online casinos.

Evolution Gaming
gamevy
Gluck slot games
Netent slot games
Microgaming slot games
Red Tiger slot games
Williams Interactive
Yggdrasil Gaming
Kalamba slot games
GiG logo

The most popular games at Lottoland

John Hunter and the Tomb of the Scarab Queen

96.5%

Return to player (RTP)

Desktop, Tablet, Mobile

Available

25

Betways

This game plays on a five by three grid. You are an explorer trying to find riches in the desert, and you are playing with a mixture of playing card symbols and exploring symbols. The goal is to score free spins where on the last free spin, you have the chance to win the value of all money symbols or a no deposit bonus that end up on the board.

Aztec Treasure

96.5%

Return to player (RTP)

desktop, tablet, mobile

Available

25

Betways

The John Hunter brand of slots are popular on Lottoland online casino; this one is laid out in a five by five configuration, and it includes a spinning wheel to increase your multiplier. It’s a slightly more difficult version of the previously mentioned John Hunter game.

Riders of the Storm

81.02%

Return to player (RTP)

desktop,mobile

Available

243

Betways

A five by three grid game, in this one you have the regular playing card symbols plus various pirate ship symbols. The compass is your scatter. Land at least three and trigger free spins; you can win up to 15 free spins with a five times multiplier.

Lottoland Free Spins

Free spins are available at Lottoland UK, but if they are primarily what you are looking for, you’d be better served elsewhere. This is, after all, a lotto and lottery site, so slots and free spins are not their main focus.

Once you deposit your first £10, you are given three choices of what you want your bonus to be. If you choose free spins, you’ll be playing with 20 free spins on the house, although they can only be used on the Starburst video slot machine. You also have to use the 20 free spins within seven days, or you will lose them. However, this is not an entirely unreasonable length of time. There is no option to choose a no deposit bonus.

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Find a machine that has a nudge feature. Nudge features encourage the game to give you free spins even if your spin was slightly off.

The good news is that anything you win on the free spins goes right into your balance. Unlike the free money bonuses, you can cash out your free spins winnings instantly. And there is no limit to what you can win from free spins. Lots of online casinos cap up the possible winnings on free spins. Others require you to play through so many times that the chances of getting to withdraw them are slim to none.

We tried to obtain additional free spins or a no deposit bonus by asking for them through live chat with customer service. It was quickly made clear to us that this would not be possible. Although in our experience, we have not found many casinos that give out free spins or no deposit bonuses through live chat.

We can’t say we are that impressed by the free spins offering at Lottoland UK. But it should be noted that casino games are not their primary genre. We expect that if in the future they try to expand their casino and start offering more in the way of casino games, they will probably have a better free spins or no deposit bonus offers that will bring more slot players to the site. And, it should also be noted that the free spins offer is fair in the sense that you can withdraw any winnings you earn.

Offering slot machines is a fairly new practice at Lottoland UK. If they become popular and more are added, we’d expect to see betting promotions and other bonuses in this area to cultivate new customers. In the online casino industry, it can benefit all involved by offering a wider selection of entertainment on a single site.

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Lottoland Promotions

When you first use your Lottoland login, you are presented with a choice of three different welcome bonuses. You can only choose one.

The first option is this – deposit £10 and receive £10 in bonus money. That bonus money must be wagered on Starburst, Vikings go Berzerk, Wolf Gold, Treasure Mine, Finn and the Swirly Spin, Fruit Blast, Bingo jackpot and Cashbusters Towers video slot machines. Also you have to play through the money 30 times before you can withdraw it. In other words, you’d have to win and then bet £300 of your money to be able to withdraw anything of the original £10. That’s honestly quite a bit. And you only have seven days to play with you bonuses, both deposit and no deposit.

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See how quickly the bonus offer expires. If it's over in three days or a week and you are going to be busy, you want a different one.

The second option is this – deposit £10 and receive 20 free spins. The catch is that Lottoland UK will only let you play those free spins on the Starburst video slot machine. But on the positive side, anything you win can be withdrawn immediately, and there is no limit to how much you can win. You only have seven days to play your free spins, but with only 20 spins you can probably do that in the first day you use your Lottoland login.

The third option is this – deposit £10 and receive £10 in free lottery bets. For lotto players, this is going to be the one to choose. Your £10 in free bets are free. This means that if you win on any of your bets, you can withdraw the money right away without having to play it through. In addition, there is also no limit on how much you can win.

  • Up to 20 free spins + £10 in free lottery bets
  • Deposit bonus amount up to up to £200 matching cash
  • 30 times wagering applied
  • 10 free scratch cards for £1
  • Instant access to the Irish lottery results
  • Winnings from free spins credited to real cash balance

One interesting feature is that if you bet enough money, you will be invited to the Lottoland Millionaires Club. They do not say what the minimum amount is that you have to bet in order to receive an invite. With entrance to the club you’ll be assigned a personal account manager and receive gifts like free spins or no deposit bonuses on special occasions, entry into a VIP prize draw, and access to exclusive bonuses and offers.

When it comes to jackpots, you have the rapid jackpot, which can be won several times a day. You have the daily jackpot, which can only be won once a day. And lastly you have the Jumbo Jackpot, which pays out the most money, it hits randomly, with no time limit.

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Payment methods at Lottoland

Payment at Lottoland UK is fairly easy on the deposit side. You can put money into your Lottoland UK account through Visa, MasterCard, direct wire transfer, Neteller, Skrill and Much Better. Your money should be credited to your account instantly.

Getting money out of your account is a bit harder. To initiate a withdrawal, you either have to go through live chat and make a request, or else send them and email and wait to hear back from them. It is a rather complicated way to get your winnings from bonuses, free spins or no deposit bonuses.

Most casino sites have a much simpler withdrawal system that is easy to access. It is not to a player’s advantage to put money into a casino if you have to work to release your winnings. In addition, on any winnings Lottoland UK may withhold the taxes they expect you’ll have to pay. Again, this is unusual in the online casino world. It seems like Lottoland is trying to make you jump through hoops, when in reality you’ve won something. This is an issue we would like to see Lottoland fix. If other casinos can make it happen and not take taxes out, then certainly Lottoland can as well.

Banking

Method
Withdrawal Limit
Pending Period
Deposit
Withdrawal
no limits
4-24 hours
no limits
4-24 hours
no limits
4-24 hours
no limits
4-24 hours
no limits
4-24 hours
no limits
4-24 hours

The customer support overview

Customer support is not a strong point at Lottoland UK. They want to steer you to live chat, which has specific times when they are open. Here is their schedule:

Monday – Wednesday: 00:00 – 22:00 BST
Thursday: 00:00 – 22:00, 23:01 – 23:59 BST
Friday: 00:00 – 22:00 BST
Saturday: 00:00 – 07:00, 08:30 – 16:30 BST
Sunday: 00:00 – 08:00, 08:30 – 16:30 BST

You can also contact them by email at support@lottoland.co.uk – but the shortest time it took Lottoland UK to respond to us was six hours. Some questions took a bit longer.

You can also try calling them at 0203 793 6169. They do not list the times the phone service is available.

They do have a FAQ page for visitors. It is broken down into two sections – Support Home and All Answers.

We did not find the FAQ pages to be particularly helpful. It should be fairly simple to break down frequently asked questions into broad categories so people will know where to look for answers.

We know that customer service can be a demanding feature of a website, but with a little bit of effort, Lottoland should be able to excel here. They need a great deal of improvement when it comes to customer service response time in particular, as six or more hours is uncalled for in this era of response technology. Also, we have no idea why in this day and age there is not 24-hour customer service available by live chat. While we would not want to chat with a robot, surely there are people in other time zones who could assist players and provide them information on free spins and bonuses at any time of the day.

Lottoland License Info

Lottoland UK holds licenses in Gibraltar and Malta as well as the United Kingdom (Reference 38991). In Malta, the license includes B2C – Gaming Service Licence Service (B2C) – A licence to provide a service for the purposes of engaging with end consumers, and B2B – Critical Supply Licence Service (B2B) – A license to provide a supply in a business-to-business capacity.

However, it should be noted that in June of 2017, the Advertising Standards Authority found that Lottoland UK was in violation of truth in advertising laws on its website, Twitter page, and third-party affiliate sites. This was despite the fact that the site had been warned about making misleading statements in the past.

This was determined to be a breach of licensing standards. The company was ordered to pay £150,000 for the violations plus £9,000 in investigator fees. Further violations could cause them to lose their license entirely. We will keep you apprised of any more violations, and players should be wary of any promises made on the site.

GAMSTOP logo
Gamstop
BeGambleAware logo
BeGambleAware
GamCare logo
GamCare
IBAS logo
IBAS

Their ombudsman is IBAS (Independent Betting Adjudication Service). This agency, based in the United Kingdom, researches and settles disputes that customers may have with an online casino.

They have several gambling activities controlling systems in place including Gamstop, BeGambleAware and GamCare. These third-party services, all based in the United Kingdom, help people control gambling habits and stop problem gambling.

  • Breach of a license condition detected in 2017
  • MGA and UKGC licenses
  • Players' protection carried out by IBAS
  • Several gambling controlling systems

Expert Opinion

Jacob Clarke

Professional Gambler

Lottoland is primarily a site for people who like to play the lottery. While it does have some slot machines, they are not the focus of the site. It is geared up for people aged 40 and older who are set in their ways and want to play the Irish Lotto or collect some no deposit bonuses. They got busted a while back for having problems with truth in advertising laws. In addition, their customer service is sub-par. That said if lotto is your thing then this is the perfect site for you to go to. If you are looking for slots or sports betting you can do better.

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