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Gala Casino Review

Gala Casino welcomes approximately 43,000 visitors a month. Their target audience for this online casino website appears to be people who are not bothered by how the interface works, because it is hard to maneuver through the site and discover their bonuses and promotional offers.
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The welcome bonus gives you matching funds up to £40, and the minimum deposit for this matching bonus is £20. With the matching bonuses you will also receive 20 free spins that can be used on the Banks of Gold, Well Well Well, and Rainbow Chameleons video slot machines.

This is a bit misleading on the part of Gala Casino, because the graphic offering the free spins includes the Narcos and Starburst slots. We are unable to verify if these were among the titles offered when the offer was launched, and perhaps they simply forgot to update the graphic.

You have to play the bonus money through 35 times before you can withdraw it, and you only have seven days to do so. There is no maximum on what you can win from Gala slots, which should be seen as a positive. The most you can bet per spin with your bonus money is £5.

We find this to be a strange offer, which seems to match the online casino’s strange interface. We’d like to see the offer clarified so that people don’t think they can play Narcos or Starburst. We’d also like to see the matching bonus funds increased over £40. We don’t quite understand what Gala Casino is trying to accomplish here.

The nice thing about Gala Casino bonuses is their Cashback offer. Play at least £25 a week a get 4% of your losses refunded to your cash balance. It isn’t much, but it seems to be a good no deposit bonus.

However, Gala Casino seems to be trying to make it all work for their customers, and it would be interesting to talk to Gala Casino about what their long-range goals are.

GalaCasino is part of a corporate group that also offers Gala Bingo and Gala Spins under its brand umbrella.

Gala Casino in Numbers


Casino Established


Players Monthly


Slot Games


Average RTP


Customer Service

Slot Games at Gala Casino

Gala Casino offers a decent number of video slots. In fact, the Gala slots section is fairly well organized. They keep track of how popular their games are, and when a Gala slot becomes more popular, it is pushed out front to let GalaCasino customers know what’s hot right now. However, they could have offered a no deposit bonus before you make your first deposit to try out the games.

They also keep track of seasonal games and put them out front. For example, they had all their Halloween games featured above the rest of the slots offered in October. The main page also lists all the major casino providers available at Gala slots, so you can filter through to find your favorite game designer. There is also a separate section on the site dedicated to their current bonuses and free spins offers.

The average time to load a game was 0.2896 seconds; your time may vary depending on the strength of your internet connection.

The company boasts an extensive live casino with blackjack, baccarat, and hi lo among a couple of other playing options. Make sure to check the Promo page of this online casino. Live casino bonuses are also available for all the punters. The providers for Gala slots include Betdigital, Big Time Gaming, Blueprint Gaming, Eyecon, IGT, Inspired Entertainment, NetEnt, NextGen Gaming, OpenBet, Playtech, Quickspin, Red Tiger Gaming, SG Digital, SG Gaming, Slingo, Williams Interactive and Yggdrasil.

BTG slot games
blueprint gaming slot games
eyecon slot games
IGT slot games
Netent slot games
Red Tiger slot games
Williams Interactive
Yggdrasil Gaming

Bar X Safecracker


Return to player (RTP)

Desktop, Tablet, Mobile




This six-reel game is fairly basic. You have the royal playing card symbols and then bars, lucky sevens and diamonds. There is also a safe cracker icon. Land four safe crackers on the board and you’ll be asked to pick from several boxes. The box will tell you how many free spins you’ve earned.

Big Banker


Return to player (RTP)

Desktop, Tablet, Mobile




This is another fairly basic slot machine. You have five reels and three rows. The symbols include open safes, champagne bottles, watches, diamond rings, etc. Your goal is simply to score three matching adjacent symbols.

Fishin’ Frenzy Megaways


Return to player (RTP)

Desktop, Tablet, Mobile




This Gala slot is laid out in a six by four configuration. You have playing cards and various fishing icons. Your goal is to try to win free spins, during which you can activate multipliers.

Return of Kong Megaways


Return to player (RTP)

Desktop, Tablet, Mobile




You have six reels at all times here, but the number of rows varies randomly. You have playing card symbols and then rhinos, tigers and King Kong himself. Kong appears randomly and can throw mystery symbols on the screen that turn into the same icon.

Slingo XXXtreme


Return to player (RTP)

Desktop, Tablet, Mobile




This odd slot machine combines Gala slots with bingo. It’s quite popular with some players. You have to alter your skill set a bit but if you can wrap your head around bingo and slots at the same time, there is a good deal of money to be won.

Free Spins

We were not that impressed by the selection of free spins on offer from Gala Casino. The initial impression was that the ad for free spins includes an image of the Narcos and Starburst video slot machines, while the small print explains that you cannot play either of those games with your free spins. Instead you are relegated to playing Banks of Gold, Rainbow Chameleons, and Well, Well, Well. That just doesn’t sit right with us. Another tick in the negative column is that you are required to make a deposit of at least £20 to receive your free spins – and the most free spins you can receive is 20. They are neither free nor plentiful. A no deposit bonus would be much more enjoyable.

Each free spin is worth .20, and once you’ve played through your free spins, you will find you cannot take out your winnings. Instead, you have to play them through another ten times. Play through minimums are usually reserved for bonus cash. At most casinos if you win money with your free spins you can withdraw it immediately, as the winnings are credited not as any kinds of bonuses, but as real money only. You also have to play through the free spins in under seven days at Gala Casino. This is not a difficult goal, but we find that this is below the average length of time offered by most casinos.

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Try to play machines that will give you additional free spins or no deposit bonuses. They can be added to your original free spins and tend to pay fairly well.

From what we can tell, after the initial bonuses you will not likely receive an offer for more free spins. And asking for free spins or no deposit bonuses in live chat at GalaCasino will land you nowhere.

In our estimation, this results in a less than ideal free spins offer. Between the misleading advertisement and the limited number of free spins offered by GalaCasino, we don’t understand why anyone bothers. It just doesn’t seem worth the time or the effort you’d have to put into it.

Free spins literally cost a casino nothing and are a way to entice people to come to – and stay at – an online casino. Why Gala Casino does not comprehend this is mind boggling.

We could deal with their incredibly difficult interface if they had enough respect for their customers to offer a decent free spin deal or a nice no deposit bonus. GalaCasino does not.

Gala Casino needs to make an effort in this department. At least if we could cash out what we won with free spins it might be a decent deal. But having to play through them ten times means you will probably never have your money. That’s a real failing from what is trying to be a serious casino.

GalaCasino can quite frankly do better, and we have no idea why they are not doing so.

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Deposit Bonuses

The welcome bonus offered by Gala Casino is simply not up to the standards of today’s online casino industry, and we wonder why GalaCasino doesn’t make the effort to do more. Good welcome bonuses are simply a way to make people feel positive about betting at your casino. It is the first impression the site gives to a new customer and should be appropriately enticing.

To acquire the welcome bonus, you have to make a minimum deposit of £20 after using your Gala login. They will then match your deposit up to £40 and they will give you 20 free spins on Banks of Gold, Rainbow Chameleons and Well, Well, Well video slot machines. Do not look for a no deposit bonus on this online casino, there is nothing to be found.

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If you have a great deal of money to deposit, find a casino that will match all of your money with significant bonuses. Free money is not something you want to run from.

You have to play that £40 through 35 times before you can withdraw it. And you have to do that in under seven days. That pretty much makes it clear that you are never going to be given that money back nor will you receive a no deposit bonus as a goodwill gesture. Gala Casino does not need to rig the odds to be quite that much in their favor.

In addition, deposits made through Moneybookers, Paysafe, Neteller or Skrill do not count towards the welcome offer or any other bonuses. If you make your first deposit with any of those methods, you will void your chances of being offered the option neither of the welcome bonuses nor of a no deposit bonus.

They do have a VIP/Loyalty program in their bonuses list, so it is important that you are always using your Gala login when you are playing on the site. You access it by betting money on the site. You earn much more credit for betting on slots than you do on blackjack. You go through the VIP program in stages from Spades to Clubs to Hearts to Diamonds and finally Aces. The VIP program gives you access to a personal account manager, cashback options and exclusive no deposit bonuses and events.

  • Welcome offer up to £40
  • Minimum deposit required £40
  • Bonus wagering requirement is 35X
  • Winnings from free spins are also subject to 35X rule
  • Free spins are available only for selected games

Other bonuses are seasonal and some run randomly. They generally have the same rules as the welcome bonus so we can’t say we recommend them. Our recommendation is to check the promotions page to see if there is one you can play or whether a no deposit bonus is available for you.

It must be noted that the bonus program at Gala Casino left a bad taste in our mouth. The goal as a casino operator should be to make players feel welcome and comfortable. GalaCasino did not accomplish this in the slightest. Combined with their terrible interface, it comes as a surprise that they have more than 40,000 views a month. But this seems to be the type of site for older consumers who don’t care about modern sites, no deposit bonuses, free spins and the exciting things they have to offer.

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Payment methods at Gala Casino

Payment is another issue we have with GalaCasino. You can only withdraw funds from Monday through Thursday. Any withdrawals requested on Friday, Saturday or Sunday will be processed on Monday. Should you hit a great win from your free spins or a no deposit bonus, just make sure to withdraw it before the weekend. We’ve never heard of another casino with rules like this, and we are not sure of the reasoning for them.

Once you put your withdraw request into GalaCasino during the approved days, it will only take them a couple of hours to process. When you receive winnings from your bonuses depends on how long it takes your payment method to process it. The methods you can pay with include Visa, MasterCard, PayPal, Apple Pay, direct wire transfer, Neteller, Paysafecard, Skrill, and Trustly. Your funds should hit your account immediately.

Thankfully there are no fees attached to either deposits or withdrawals. So you will receive your whole winnings both from free spins and no deposit bonuses. But only being able to put through withdrawals four days a week seems deeply problematic. This is something that needs to be addressed as soon as possible by Gala Casino.


Withdrawal Limit
Pending Period
min £3 / max £3100
24 hours
min £3 / max £3100
24 hours
min £7 / max £5000
24 hours
min £7 / max £5000
24 hours
min £30 / max £5000
24 hours
min £30 / max £5000
24 hours
min £30 / max £5000
24 hours

The customer support overview

It should come as no surprise that we were not impressed by their customer service. If you want to contact them by email, you have to fill out a form on their site. Gala Casino does not list any phone number to call them. Live Chat is available 24 hours, seven days a week.

When we contacted them by email it took 42 minutes for them to respond, which is quicker than we anticipated, but they were unprofessional. They also refused to credit us a no deposit bonus. We found this also to be the case when we contacted Gala Casino through Live Chat – generally rude and not forthcoming. It’s like Gala Casino simply doesn’t care.

They do have a FAQ. It is divided into the following sections:

  • Account Access
  • Promotions and Bonuses
  • Deposit
  • Withdrawal
  • Account Details and Verification
  • Technical Issues
  • Responsible Gambling

You are shown between three to eight questions and answers per section, and we did not find it particularly helpful. Gala Casino could be doing a lot better. It doesn’t take that much work to have decent customer service and provide regular customers with no deposit bonuses or free spins on chat, but Gala Casino seems unwilling to put the effort into it.

A general failure in terms of customer service. They need to get their act together and do something right. Between free spins, the welcome bonus, rare no deposit bonuses their withdraw rules and dismal customer service experience, they are failing on all counts.

License Info

Gala Casino is licensed in Gibraltar as well as the UK; the UK Gambling Commission has issued it license number 54743 for the following activities: Active, Remote, Betting Intermediary, Bingo, Casino, General Betting Standard – Real Event, General betting (standard) (virtual events), Pool betting.

Shockingly for us they have no sanctions on record. Their ombudsman is IBAS. To help control problem gambling, online casino works with UK services like Gamstop, GamCare and BeGambleAware.

IBAS logo
GamCare logo
BeGambleAware logo

That does show a commitment to keep problem gamblers off the site, which is a good thing. At least they are getting that right. And the fact that there are no sanctions against this online casino is also a positive factor. We have to give them some credit for their anti-gambling policies and never running into trouble with the government.

At the end of the day we don’t see Gala Casino as a corrupt casino. Mostly it’s just poorly run, and they should check out what other casinos are doing to see what they can do better. There is a good casino to be made of Gala Casino. They aren’t there yet but with just a little bit of tweaking could be there. Why they are not is baffling to us.

  • Operates under UKGC and Gibraltar licenses
  • Player protection provided by IBAS
  • Generally safe and secure
  • No sanctions recorded

Expert Opinion

Jacob Clarke

Professional Gambler

Gala Casino is a low-end online casino. They really don't have anything to recommend them. Navigating through the online casino is difficult. The welcome bonuses really aren't anything to write home about. Customer service is middle of the ground to low end. They have never had any problems with their license, which is a positive sign. At the end of the day, however, we really see nothing to recommend Gala Casino to the general public. There are online casinos out there that do everything Gala Casino does but do it far better.

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